Storage Strawberry Hill Terms and Conditions
These Terms and Conditions set out the basis on which Storage Strawberry Hill provides storage and related removal services within the United Kingdom. By making a booking, using our storage facilities, or instructing us to handle your goods, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below.
Client means the person, firm or company that makes a booking or otherwise enters into a contract with Storage Strawberry Hill for storage or removal services.
Company means Storage Strawberry Hill and any authorised employees, agents or subcontractors engaged in providing the services.
Services means storage services, removal services, collection and delivery, packing, handling, and any other related services that we agree to provide.
Goods means the items that you ask us to store, move, handle, pack, or otherwise deal with under the Services.
Contract means the agreement between the Client and the Company incorporating these Terms and Conditions.
2. Scope of Services
Storage Strawberry Hill provides storage and related removal services, including transport of goods to and from our storage facility, within our service area in the United Kingdom. The precise details of the Services, including dates, locations, volumes, and charges, will be set out in our quotation and booking confirmation documents.
Any additional services requested by the Client after the initial booking may be subject to revised pricing and availability. We reserve the right to refuse services that we believe to be unsafe, illegal, or outside our usual operational capabilities.
3. Booking Process
3.1 Quotations
All quotations are based on the information you provide regarding the volume, nature, and location of your goods, access conditions at collection and delivery addresses, and the duration and type of storage required. Quotations are estimates only and may be revised if the information supplied is inaccurate or incomplete, or if the scope of work changes.
3.2 Making a Booking
A booking is only confirmed when you have accepted our quotation and we have issued a booking confirmation. Your acceptance may be given in writing or by any other method that clearly indicates your agreement to proceed. By confirming the booking, you acknowledge that you have read, understood and accepted these Terms and Conditions.
3.3 Changes to Bookings
If you need to amend the date, time, address, or any other detail of your booking, you must notify us as soon as possible. All changes are subject to availability and may result in additional charges, particularly where the change affects the time allocation, storage space, number of staff required, or vehicle size.
4. Access and Responsibilities of the Client
You must ensure that we have suitable and safe access to the premises for the purposes of collection, delivery and removal. This includes making sure that access roads, driveways, corridors, stairways and lifts are available and suitable for the size of our vehicles and the nature of the goods.
It is your responsibility to arrange any parking permissions, permits or dispensations that may be required to carry out the Services. Any charges, fines or penalties arising from inadequate parking arrangements, where not directly caused by the Company, will be your responsibility.
You must be present or represented during collection and delivery unless otherwise agreed in advance. Where you are not present, you authorise us to proceed based on the instructions provided, and you accept liability for any additional charges or variations that may arise.
5. Packing, Inventory and Condition of Goods
Unless you have booked a packing service with us, you are responsible for packing and securing your goods appropriately for transport and storage. Fragile, delicate, or high value items should be packed with suitable protective materials.
We may at our discretion prepare an inventory or condition report of goods received into storage. Unless you promptly notify us of any discrepancy or inaccuracy, our record will be deemed accurate for the purposes of the Contract.
We do not accept responsibility for damage caused by inadequate or inappropriate packing carried out by you or by third parties not instructed by us.
6. Prohibited and Restricted Items
You must not submit for storage or removal any items that are illegal, hazardous, explosive, corrosive, flammable, perishable, infested, or otherwise unsuitable for standard storage conditions. This includes but is not limited to gas cylinders, fuel, chemicals, firearms, ammunition, live animals, plants, foodstuffs, cash, and items that could cause contamination or infestation.
We reserve the right to refuse, remove, or arrange the safe disposal of any prohibited items found among your goods. Any associated costs, charges, or liability arising from the presence of prohibited items will be your responsibility.
7. Waste Regulations and Disposal
Storage Strawberry Hill operates in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal company, and you must not use our services to circumvent lawful waste disposal requirements.
If you request that we dispose of any items, we will do so in a manner consistent with our legal obligations and environmental responsibilities. Charges may apply for collection, handling and disposal, and will be confirmed in advance where reasonably possible.
You must not send items for disposal that are classified as hazardous or controlled waste unless we have explicitly agreed in writing to handle them. Where we identify such items, we may refuse to collect or store them, or arrange specialist disposal at your cost.
8. Payments and Charges
8.1 Pricing
Our charges for storage and removal services are set out in our quotation and may include fees for transport, labour, packing materials, storage space, access, and any additional services.
8.2 Payment Terms
Unless otherwise stated in the quotation or booking confirmation, payment of any deposit is due at the time of booking, and the remaining balance is due on or before the date of service. For ongoing storage, charges are usually payable in advance for each storage period.
If payment is not received by the due date, we may refuse to carry out the Services, suspend access to stored goods, or exercise a lien over the goods until all outstanding sums are paid in full. We may also charge interest on overdue amounts at the statutory rate.
8.3 Security and Lien
The Company has a legal right to retain possession of some or all of your goods until all sums due under the Contract and any related contracts are paid in full. If amounts remain unpaid after reasonable notice, we may arrange to sell or otherwise dispose of your goods and apply the proceeds to the outstanding debt, accounting to you for any surplus after reasonable costs.
9. Cancellations and Postponements
9.1 Cancellation by the Client
You may cancel your booking by notifying us in writing or by other clear and verifiable means. The following cancellation charges may apply, depending on the notice period between cancellation and the scheduled date of service.
If you cancel more than a specified number of working days before the service date, we may refund your payment less any non-refundable expenses we have incurred. If you cancel within a shorter period, a higher proportion of the quoted charges may be payable, up to the full amount for cancellations on the day of service. The applicable notice periods and percentages will be stated in your quotation or booking confirmation.
9.2 Postponements
Requests to postpone or reschedule the service date will be treated similarly to cancellations where they result in lost capacity or additional costs to the Company. We will make reasonable efforts to accommodate your new preferred date, subject to availability and possible adjustment of charges.
9.3 Cancellation by the Company
We reserve the right to cancel or suspend the Services where you are in breach of these Terms and Conditions, where payment has not been received, or where it is unsafe or unlawful to proceed. We may also cancel due to circumstances beyond our reasonable control, such as extreme weather, road closures, or unforeseen operational issues. In such cases, we will aim to reschedule the Services or provide a refund for any portion not performed, as appropriate.
10. Storage Period and Access to Goods
The storage period will commence on the date your goods are received into our facility and will continue until the date they are removed, subject to the payment of all storage charges in full. Storage is usually charged on a recurring basis, and you remain responsible for all charges until the end of the agreed storage period or the date of removal, whichever is later.
Access to stored goods may be by appointment only, and may incur an access or handling fee, depending on your storage arrangement. We will provide reasonable access during normal business hours, subject to security and operational requirements.
11. Liability and Limitations
11.1 Standard Liability
We will exercise reasonable care and skill in providing the Services. However, our liability for loss of or damage to your goods is limited to a reasonable amount, taking into account the nature, packing, condition and value of the goods, unless a higher value has been agreed in writing and an appropriate charge has been paid for enhanced liability.
11.2 Exclusions
We will not be liable for loss or damage arising from inherent defects, natural deterioration, pre-existing damage, inadequate packing not undertaken by us, climatic or atmospheric conditions in standard storage, or events beyond our reasonable control. We are not liable for indirect or consequential loss, such as loss of profits, business interruption, or emotional distress.
We do not accept liability for valuables such as jewellery, watches, precious metals, cash, important documents, or collections unless we have explicitly agreed in writing to handle such items and you have provided an accurate declaration of value.
11.3 Claims
Any visible loss or damage must be notified to us as soon as reasonably possible and, in any event, within a specified period from the date of delivery or access. Any claim relating to storage must be notified within a reasonable time after you become aware of the issue. You must provide us with sufficient information and evidence to enable us to investigate and, where appropriate, resolve the claim.
12. Insurance
We recommend that you obtain adequate insurance cover for your goods during removal and storage, whether through an insurance arrangement offered by us or through your own provider. Where we offer or arrange insurance, the terms of that policy will form a separate agreement between you and the insurer, and you should read the policy document carefully.
13. Data Protection and Confidentiality
We will handle any personal data you provide in accordance with applicable data protection laws. We will use your information to administer the Contract, provide the Services, process payments, and communicate with you about your booking and our services.
We will not sell your personal data to third parties. We may share your information with trusted partners or subcontractors where necessary to perform the Services, and with authorities where required by law.
14. Subcontracting
We may use subcontractors or agents to perform all or part of the Services. Where we do so, we will remain responsible for the proper performance of the Contract, and these Terms and Conditions will apply equally to any work carried out by such parties on our behalf.
15. Events Beyond Our Control
We will not be liable for any failure or delay in performing our obligations under the Contract where such failure or delay results from events or circumstances beyond our reasonable control, including but not limited to extreme weather, natural disasters, acts of terrorism, industrial disputes, or unexpected road closures.
Where such events occur, we will inform you as soon as reasonably practicable and will take reasonable steps to minimise disruption, including rearranging the Services where possible.
16. Complaints and Dispute Resolution
If you have a concern or complaint about our Services, you should raise it with us as soon as possible so that we can attempt to resolve it promptly. We will investigate your complaint in good faith and discuss with you any appropriate remedies, which may include corrective work, partial refunds, or other reasonable solutions, depending on the circumstances.
17. Variation of Terms
We may update or amend these Terms and Conditions from time to time. The version that applies to your Contract will generally be the version in force on the date your booking is confirmed. Any changes that materially affect your rights or obligations during an ongoing storage period will be notified to you in advance, and your continued use of the Services after such notice will constitute acceptance of the changes.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
You and the Company agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising under or in connection with the Contract or these Terms and Conditions, subject to any mandatory rights you may have as a consumer under applicable law.
19. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision will be deemed severed from the remaining terms, which will continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy. Any waiver must be given in writing to be effective.
The Contract, including these Terms and Conditions and any quotation or booking confirmation, constitutes the entire agreement between you and the Company in relation to the Services, and supersedes any prior discussions, correspondence or representations.
