Strawberryhill Storage Terms and Conditions

These Terms and Conditions set out the basis on which Strawberryhill Storage provides storage services to customers in the UK. By making a booking, paying a deposit, signing a storage agreement, or using any storage unit, you agree to be bound by these terms. Please read them carefully before entering into any arrangement with us. They are intended to explain the booking process, payment obligations, cancellation rights, liability limits, and the rules that apply to stored goods and waste disposal.

In these Terms and Conditions, references to “we”, “us”, and “our” mean Strawberryhill Storage, and references to “you” and “your” mean the person or business using our storage services. These storage terms apply to all customers, whether you are using short-term storage, long-term storage, or flexible self-storage arrangements. If any part of these terms is unclear, you should ask for clarification before completing your booking.

We may update these terms from time to time to reflect legal, operational, or service changes. The version in force at the time of your booking will apply to that booking unless a change is required by law or is made for your benefit. Continued use of the storage facility after any update will be treated as acceptance of the revised terms.

1. Booking Process

Bookings may be made through our accepted reservation channels and are subject to availability. A reservation does not guarantee a unit until it has been confirmed by us and, where applicable, the required payment has been received. We may request identification, contact details, and any other information reasonably needed to verify your booking and manage access to the premises. We reserve the right to refuse or cancel a booking where the information provided is incomplete, inaccurate, or fails our internal checks.

At the time of booking, you must choose the size and type of storage space that best suits your needs. It is your responsibility to ensure the unit is appropriate for the goods you intend to store. We do not assess the value, condition, or suitability of your items for you. Any storage agreement is made on the basis that you have judged the required space and accept responsibility for the adequacy of your choice.

2. Access and Use of the Storage Unit

Access to the storage unit may be subject to security arrangements, site rules, opening times, and proof of identity. You must not share access credentials, keys, codes, or entry methods with unauthorised persons. You are responsible for ensuring that anyone acting on your behalf follows these terms. We may suspend access if we reasonably believe there is a breach of security, a payment issue, a safety concern, or unlawful activity.

You must use the unit only for lawful storage purposes. The unit must not be used as a place of business open to the public, a living space, or for any purpose that would breach planning, safety, or legal requirements. You must not store goods in a way that causes damage, nuisance, contamination, fire risk, odour, leakage, infestation, or other hazards. Any items stored remain at your own risk, subject to the limits of liability set out below.

You must keep your stored items insured at their full replacement value unless we have agreed in writing to provide a specific insurance arrangement. Our role is to provide storage space only, not to insure the contents unless expressly stated otherwise. You should check that your insurance remains valid while items are in storage.

3. Payments and Charges

All charges are payable in advance unless we agree otherwise in writing. Fees may include the storage rent, administration charges, lock charges, late payment fees, replacement key or access charges, and any other sums set out in your booking or service agreement. Prices may be subject to VAT where applicable. You are responsible for ensuring that payment reaches us on time and in cleared funds.

We may revise our charges from time to time. Any change to regular storage fees will usually be notified in advance and will take effect from the date stated in the notice or agreement. If you continue using the storage service after a price change becomes effective, you will be deemed to have accepted the revised rate. Failure to pay on time may result in restricted access, suspension of services, recovery action, or sale or disposal of goods in accordance with these terms and applicable law.

Where a payment is returned, reversed, or disputed without valid reason, you may be liable for bank charges, administrative costs, and any losses we incur as a result. We may apply payments received against any outstanding balance in the order we consider appropriate, unless the law requires otherwise.

4. Cancellations and Termination

You may cancel a booking before the storage period begins by giving notice in accordance with the terms confirmed at the time of reservation. If you cancel after the agreement has started, you may remain liable for rent and any charges due up to the date the unit is vacated and officially returned to us. Any refund entitlement will depend on the timing of your cancellation, the type of booking, and whether any non-refundable charges have already been incurred.

We may terminate your agreement immediately or on notice where you fail to pay sums due, breach these terms, store prohibited goods, fail to maintain insurance, or present a health, safety, legal, or security risk. If we end the agreement, you must remove all goods promptly. If goods are not removed within the required time, we may take steps permitted by law to deal with the items, including moving, selling, or disposing of them if necessary.

Termination of the agreement does not remove your obligation to pay any outstanding amounts owed to us. Any costs we incur in cleaning, securing, moving, or disposing of items due to your breach may be charged to you. This includes costs arising after the agreement has ended if they relate to your storage period or your failure to comply with these storage terms.

5. Liability and Risk

The use of self-storage involves risk, and you accept responsibility for the goods you place in the unit. To the fullest extent permitted by law, Strawberryhill Storage is not liable for loss or damage arising from events outside our reasonable control, including theft, fire, flood, storm, power failure, or acts of third parties, unless such loss is directly caused by our negligence or wilful misconduct. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

We do not accept responsibility for any indirect or consequential loss, including loss of profit, business interruption, loss of opportunity, or loss arising from the inability to use goods stored in the unit. If we are found legally liable for loss or damage to your goods, our liability will be limited to the lesser of the actual proven loss and any limit stated in your agreement or applicable insurance arrangement, subject always to mandatory consumer or business law rights.

You are responsible for packing, securing, and labelling your goods appropriately. Fragile, perishable, valuable, or sensitive items must be stored with due care and only if suitable for storage. We are not responsible for deterioration due to normal wear and tear, inherent defects, moth, mildew, rust, damp, corrosion, infestation, or climate-related change unless caused by our failure to exercise reasonable care.

6. Prohibited and Restricted Goods

You must not store any illegal, stolen, dangerous, or hazardous items. This includes, without limitation, explosives, fireworks, flammable liquids, gas cylinders, toxic substances, radioactive materials, firearms, ammunition, live animals, human remains, foodstuffs likely to attract pests, or goods that require special licensing, temperature control, or specialist handling unless we have given prior written approval and all legal requirements have been met. We may inspect the unit where we reasonably suspect a breach of these terms.

You are also prohibited from storing goods that may contaminate, leak, smell, corrode, or otherwise damage the unit, other units, equipment, or any part of the premises. Any breach of this clause may result in immediate access restriction, termination of the agreement, and liability for all resulting losses, cleaning, disposal, remediation, or regulatory costs.

If we become aware that prohibited goods are being stored, we may notify the relevant authorities where required by law or where we reasonably believe it is necessary to protect people, property, or the wider environment. This right applies whether or not your agreement has already been terminated.

7. Waste Regulations and Disposal

You must comply with all applicable UK waste regulations when disposing of items on or around the storage premises. The storage unit is not a waste disposal site, and you must not abandon unwanted goods, packaging, or hazardous materials in corridors, loading areas, or communal spaces. Any waste produced by your use of the storage unit remains your responsibility unless we have expressly agreed otherwise in writing.

You are responsible for removing all your goods and any associated waste when your storage period ends. If you leave behind rubbish, packaging, damaged items, furniture, electrical goods, or any other refuse, we may dispose of it at your cost. This includes any charges for collection, segregation, transport, recycling, lawful disposal, and specialist handling where required. If items are classed as controlled waste or hazardous waste, you must arrange lawful removal in accordance with the relevant regulations.

We may require you to take immediate action if waste, contamination, or abandoned items create a health, safety, or environmental concern. Failure to comply may result in suspension of access, termination of the storage agreement, and recovery of all associated costs. You remain responsible for ensuring that your activities do not cause pollution, nuisance, or breach environmental law.

8. Your Responsibilities

You must keep your contact details, payment information, and emergency details accurate and up to date. You must notify us promptly of any change that may affect the agreement, including a change of name, address, legal status, or authorised users. If you are storing goods on behalf of a business, you confirm that you have authority to do so and to bind that business to these terms.

You are also responsible for checking the unit periodically, maintaining adequate locks where applicable, and ensuring that your belongings are stored securely. We recommend that you keep an inventory of your items and retain proof of ownership and value. Any claim you make in relation to loss or damage may require supporting evidence, and the absence of records may affect the outcome of that claim.

Where multiple individuals are named on a booking, each person is jointly and severally responsible for all obligations under these terms. This means we may recover any outstanding amount or enforce any duty against one or all of the named parties.

9. Our Rights in the Event of Default

If you fail to pay amounts due or otherwise breach these terms, we may exercise the rights available to us under the contract and applicable UK law. These rights may include restricting access, placing a lien or other lawful charge over the goods, and taking steps to recover outstanding sums. Before disposing of goods, we will normally provide notice in line with legal requirements, unless immediate action is necessary to prevent danger or serious loss.

Any sale proceeds may be used to cover sums owed to us, along with reasonable costs incurred in connection with the storage, recovery, movement, sale, or disposal of the goods. If sale proceeds do not cover the full debt, you remain liable for the balance. If proceeds exceed the amount owed, we will deal with the surplus in accordance with the law.

10. Governing Law and Jurisdiction

These terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales unless another part of the United Kingdom law applies by mandatory legal requirement. The courts of England and Wales will have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings elsewhere. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

Nothing in these Terms and Conditions affects your statutory rights as a consumer or your mandatory rights under applicable UK law. If you are a business customer, any trade usage or course of dealing will not override these written terms unless we expressly agree in writing. By proceeding with your storage booking, you confirm that you have read, understood, and agreed to these terms for use of the storage service provided by Strawberryhill Storage.